Returns & Refunds

At Chapel Down, we take pride in the quality of our products, but if you are not completely satisfied with your purchase, we offer a straightforward return process for items in their original condition. Please notify us within 14 days of delivery to initiate a return or report any damaged goods.

Return Process

• 1.
  Contact Customer Support

  Email our team with your order number and reason for return to receive a return authorization.

• 2.
  Pack with Care

  Ensure the bottles are securely packed in their original protective packaging to prevent breakage during transit.

• 3.
  Ship the Items

  Affix the provided return label and drop the package off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our cellar team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.